Are smart locks secure?

Yes, smart locks are designed with advanced security features to keep your home safe. While no system is completely immune to cyber threats, smart locks use encryption and authentication protocols to prevent unauthorized access. Choosing a reputable brand and keeping software updated further enhances security.

What happens if I lose my smartphone or the battery dies?

If your smart lock is connected via Bluetooth or an app, you can unlock it as long as your phone has some battery left. In case your phone is lost or completely out of charge, most smart locks come with backup options like a physical key or alternative access methods, ensuring you're never locked out.

What is the main function of a smart lock?

A smart lock is helpful for controlling access to a home or workplace. Owners can control access while enabling an intrusion-free experience. These are locks that do not require physical keys for unlocking.

Terms of service

Welcome to LAVNA Locks. These Terms of Service (“Terms”) govern your use of our website, products, and services operated by BHAGWN SHRI LOCKS PRIVATE LIMITED, owner of the LAVNA brand, headquartered in Delhi, India.

By accessing our website or purchasing our products, you agree to these Terms.

1. Company Information

Brand Name: LAVNA Locks
Legal Entity: BHAGWN SHRI LOCKS PRIVATE LIMITED
Head Office: Delhi, India
Website: www.lavnalocks.com

2. Eligibility

By using our website, you confirm that:

You are at least 18 years of age
You are legally capable of entering into binding contracts
You will provide accurate and complete information

3. Products & Services

LAVNA Locks offers:

Smart Door Locks (Wooden, Metal, Glass, Hotel, Cabinet, etc.)
Smart Lock Accessories
Installation Services (available in selected cities)
After-sales Support & Warranty Services

All product specifications, features, and pricing are subject to change without prior notice.

4. Orders & Payments

All orders are subject to acceptance and availability.
We reserve the right to cancel any order due to pricing errors, suspected fraud, or stock issues.
Payments must be completed before order dispatch.
EMI, UPI, Card, and other payment options may be available via third-party gateways.

5. Installation Policy

Free installation is available in selected cities only.
In non-serviceable areas, installation guidance will be provided via video call or documentation.
Improper self-installation may void warranty in certain cases.

6. Warranty Policy

LAVNA smart locks come with model-specific warranty coverage.

Warranty includes:

Manufacturing defects
Internal electronic failures (under normal usage)

Warranty does NOT cover:

Physical damage
Improper installation
Water/fire damage
Unauthorized repair attempts
Battery damage or external accessories

Post-warranty service charges may apply.

7. Returns & Replacements

Products can only be replaced in case of verified manufacturing defects.
No returns will be accepted after installation unless approved by our support team.
Opened, used, or damaged products may not qualify for replacement.

Detailed return policies are available separately on our website.

8. Smart Lock Usage & Responsibility

By purchasing and using LAVNA smart locks, you acknowledge that:

You are responsible for maintaining access credentials (PIN, fingerprint, OTP, RFID, app access).
LAVNA is not liable for loss caused by improper usage, password sharing, or negligence.
Battery maintenance is the customer’s responsibility.

9. Mobile App & Connectivity

Our locks may operate via Wi-Fi, Bluetooth, or mobile application.

Internet connectivity issues are not the responsibility of LAVNA.
Third-party app platform outages (Android/iOS) are beyond our control.
Certain features require stable Wi-Fi and proper configuration.

10. Limitation of Liability

LAVNA Locks shall not be liable for:

Indirect or incidental damages
Loss of data
Loss of profits
Security breaches caused due to user negligence
Network or connectivity failures

Maximum liability shall not exceed the product purchase price.

11. Intellectual Property

All content on this website including:

Logos
Images
Product designs
Videos
Website layout
Marketing materials

are property of LAVNA Locks and protected under Indian Intellectual Property laws.

Unauthorized reproduction or misuse is strictly prohibited.

12. Privacy

Use of this website is also governed by our Privacy Policy.

Customer data is handled securely and is not sold to third parties.

13. Fraud Prevention

We reserve the right to:

Cancel suspicious orders
Block accounts involved in fraudulent activities
Take legal action in case of misuse

14. Governing Law

These Terms are governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts located in Delhi, India.

15. Changes to Terms

LAVNA Locks reserves the right to update these Terms at any time.
Continued use of the website constitutes acceptance of revised terms.