1. Use only branded CR2032 cells (Duracell / Energizer) — cheap batteries die in 1-2 days.
2. Check the +/- polarity in the battery compartment — both cells must be inserted correctly.
3. Turn off Bluetooth on your phone when not using the lock — constant reconnection drains the battery fast.
4. LP40 and LP41 do NOT have rechargeable batteries — always replace CR2032 cells, do not try to charge them.

Tip: With normal usage, CR2032 cells last 3-6 months. If they drain in under 2 weeks, call LAVNA support: +91 9667771077

1. LP40 / LP41: Download LAVNA Smart Life app. LP45: Download LAVNA Smart Locks app.
2. Keep the lock within 1-2 metres of your phone (Bluetooth range).
3. In the app, go to Device Settings and tap Add Fingerprint.
4. Press your finger on the sensor 6-8 times at slightly different angles until you hear a confirmation beep.
5. Test the fingerprint 2-3 times after registration to confirm it works.

Tip: If fingerprint keeps getting rejected, delete it and re-register. Scanning from multiple angles is key for accuracy.

1. Press the shackle fully down into the lock body until you hear a click — a half-pressed shackle will not lock.
2. Check the app to confirm the lock is in Locked state.
3. Clean the shackle holes with a soft brush — dust or debris can block the locking mechanism.
4. Apply a small amount of dry graphite lubricant on the shackle tips (avoid oil-based lubricants).

Tip: For gates and shutters, use the LP45 — it has a 10mm thick shackle and IP67 waterproofing. LP40 and LP41 are designed for luggage and lockers.

1. Remove batteries, wait 10 seconds, then reinsert — this resets the microchip.
2. Double-check polarity — both CR2032 cells must sit flat and flush in the compartment.
3. Press the power button or fingerprint sensor once — you should hear a startup beep.
4. If fingerprints are not recognised, re-register them via the app (battery change can sometimes clear stored data).
5. No response at all? Hold the pinhole reset button (inside battery compartment) for 5-8 seconds.

Tip: After a factory reset, all fingerprints and app pairing are erased — you will need to set everything up again from scratch.

Tip: After a factory reset, all fingerprints and app pairing are erased — you will need to set everything up again from scratch.

1. Use a standard 5V USB-A
cable — a damaged cable is the most common reason. Try a different cable first.

2. Connect to a different
charger or power bank to rule out the power source.

3. When charging starts, the
LED glows red. When fully charged, it turns green.

4. If the battery is
completely dead, it may take 5-10 minutes before the LED lights up — just wait.

5. No response after 15
minutes? Call LAVNA support — LP45 has a 1-year warranty on battery and
charging.

Tip: Charge the LP45 before it drops below 20% — frequent deep discharge shortens the battery lifespan over time.

1. Check the packaging — genuine LAVNA padlocks are labelled LAVNA with model names LP40, LP41, or LP45, not LPN.

2. Verify the seller name on your Amazon order — LAVNA sells only through authorised sellers.

3. Do not use or charge the product until verified. Call LAVNA Sales: +91 9971427608 with your Order ID.

4. If the item is wrong or fake, raise a return on Amazon under Wrong item sent for a full refund.

Tip: Always buy from lavnalocks.com or the Official LAVNA Store on Amazon to ensure authenticity and warranty coverage.

A: For cities where we have onsite service, a technician visit is scheduled within 2–3 working days of the case being opened. Remote/offsite cases (outside major cities) typically involve courier dispatch, which takes 5–7 days. Total resolution time is generally 3–7 business days. You will receive updates at each stage via phone.

A: Warranty is calculated from the date of original purchase (invoice date), not installation date. If you purchased the lock significantly before installation, please contact us to discuss warranty activation. For gifts purchased well in advance, we recommend sharing this with our team so we can make a note for your case.

A: LAVNA smart locks come with a 1-year manufacturer's warranty from the date of purchase. This covers manufacturing defects, electronic component failures, and mechanical faults under normal use. The warranty does not cover physical damage caused by misuse, tampering, or external damage.

A: You need: (1) Original purchase invoice/bill copy with date, (2) Product serial number (found on back panel sticker), and (3) A brief description of the issue. For Amazon purchases, the order ID is sufficient. Please keep your invoice safe — without it, warranty processing may be delayed. 📄 Save your invoice photo in Google Photos for easy access.

A: Yes, if the failure is due to a manufacturing defect or component fault, it is fully covered during the 1-year period. Our technician will diagnose the issue. If it is indeed a defect, repair or replacement will be carried out at no charge. If caused by physical damage or misuse, repair charges may apply.

A: Yes, the fingerprint sensor is covered under the standard warranty if it stops recognizing properly enrolled fingerprints without physical damage. However, the warranty does not cover sensor issues caused by deep scratches, liquid damage, or burns. Clean the sensor regularly with a dry cloth to maintain accuracy.

A: Product registration is done automatically when you purchase from Amazon or an authorized dealer. If you purchase from our website, your account is linked at checkout. You can also register via the LAVNA app by scanning the serial number QR code on the back of the lock. Registration helps speed up future service requests.

A: Yes. Spare parts (front panels, fingerprint sensors, RFID modules, springs, latch assemblies) are available for purchase after warranty expiry. Contact our support team with your model number to check part availability and pricing. We dispatch parts via courier and can also arrange a paid onsite service visit if needed.

A: Yes. If our technicians determine the lock is beyond repair within the warranty period, we will provide a replacement unit of the same model. The replacement warranty resets from the date of replacement dispatch. In cases of part unavailability, we may offer an equivalent model as a substitute.

A: Third-party installation does not automatically void the warranty. However, if the issue is directly caused by incorrect installation — such as improper drilling, over-tightening, or wrong door cutout — those damages may not be covered. We always recommend using our certified installation partners or supervising your carpenter with our installation video guide.

A9

Shipping is completely FREE on all orders across India. There are no hidden delivery charges — what you see at checkout is what you pay.

Once your order is shipped, you will receive a Shipment Confirmation on WhatsApp with your tracking number. The tracking number becomes active within 24 hours of dispatch.

LAVNA Locks follows a no cancellation policy — all sales are final. We strongly advise you to review your order carefully before completing your purchase. If you have concerns before placing an order, please contact us at +91 9971427608.

We do not accept returns or refunds. To protect yourself in case of a transit issue, we recommend making an unboxing video as proof of the condition of the product upon delivery.

If your order arrives damaged, please contact the Sales Team directly(+91 9971427608) to file a claim. Share the 360° video of damaged product before initiating a claim.

Yes, LAVNA Locks ships to all addresses within India. However, free installation is currently available in 25+ cities including Delhi, Mumbai, Bangalore, Hyderabad, Pune, Kolkata, Ahmedabad, Jaipur, and more.

If your order hasn't arrived within the expected 2–5 business day window, first check your tracking number from the shipment confirmation email. For further help, contact our Customer Support at +91 9667771077 or our Sales team at +91 9971427608.

LAVNA Locks accepts multiple payment options including UPI, Credit/Debit Cards, Net Banking, and other major digital payment methods. You can also save ₹100 by paying via UPI, and avail a flat ₹500 off on selected wooden door locks.

Yes! LAVNA Locks is trusted by major brands including Adani and others for hotel and commercial installations. For bulk orders or B2B collaboration enquiries, please reach out at +91 9971427608.

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A: Download the Lavna app (iOS/Android), create an account, then select "Add Device." Enable Bluetooth on your phone and stand within 1 metre of the lock. Press the pairing button on the lock (usually hold * for 3 seconds until a pairing beep is heard). The app will detect and pair the lock. For Wi-Fi models, enter your home Wi-Fi credentials to enable remote access. 📱 Keep phone Bluetooth ON and within range during pairing.

A: Open the Lavna app → select your lock → tap
"Activity Log" or "History." You'll see each lock/unlock
event with timestamp, access method used (fingerprint, PIN, card, app, key),
and user name if assigned. The lock stores up to 500 events locally. For Wi-Fi
connected locks, history is synced to cloud and accessible anytime from the
app.

A: Common causes: (1) Router is too far from the door — if
signal strength is weak, add a Wi-Fi extender near the door. (2) Router is set
to 5GHz only — switch to 2.4GHz or enable dual-band. (3) Router firmware update
changed the password or settings — re-configure Wi-Fi in the app. (4) IP
address conflicts — assign a static IP to the lock in your router settings.

A: First verify the card is enrolled. If it was enrolled,
try: (1) Clean the card surface and the card reader area on the lock. (2) Hold
the card flat and close (within 1–2 cm) to the reader. (3) Delete and re-enroll
the card. If a new card is not being enrolled, check if the card memory is full
(max 100 cards). Lavna RFID cards are 13.56MHz Mifare — third-party cards of
the same standard should also work.

A: Via the lock: Enter current admin PIN + # → press 6 or
navigate to "Change Password" → enter new 6-digit PIN twice to
confirm. Via app: Go to Settings → Manage PINs → Edit Admin PIN. The new PIN
must be 6–8 digits and should not be a sequence (123456) or repeated digits
(111111) for security. Write it down and store safely.

A: Yes. The app allows you to generate a temporary OTP code
valid for a set number of uses or a specific time window (e.g., "valid for
24 hours"). You can also share a one-time OTP via SMS or WhatsApp for
single-entry guest access. For regular family members, add them as named users
in the app with their own permanent credentials.

A: Wi-Fi setup is only available on Wi-Fi enabled models
(LA24 WiFi, LA28 WiFi). In the app, go to Device Settings → Wi-Fi
Configuration. Ensure your phone is connected to the 2.4GHz band (not 5GHz —
the lock only supports 2.4GHz). Enter your Wi-Fi password and the app will push
it to the lock. Once connected, you can lock/unlock from anywhere in the world.

A: Low recognition usually means the fingerprint wasn't
enrolled cleanly. Delete the existing fingerprint and re-enroll it: (1) Ensure
finger is clean and dry. (2) Place finger flat covering the entire sensor
surface. (3) Slightly reposition between scans for better angle coverage. (4)
Enroll 2–3 fingers. Wipe the sensor glass with a dry cloth daily. Wet or
extremely dry skin reduces accuracy temporarily.

A: Via the app: Go to Users → Add Fingerprint, then follow
the on-screen prompt to place and lift your finger 6–8 times. Via the lock
keypad: Enter admin PIN + # → press 1 for Users → press 1 for Fingerprint →
scan finger as prompted. Enroll multiple fingers for reliability (recommend:
right index + left index). The lock beeps twice to confirm successful
enrollment.

A: Check: (1) Phone Bluetooth is on. (2) Location permission
is granted to the Lavna app (required for Bluetooth on Android 12+). (3) The
lock is in pairing mode (press and hold * until LED blinks). (4) You are within
1 metre of the lock. (5) No other phone is simultaneously connected to the
lock. Try uninstalling and reinstalling the app if the issue persists.

A: Download the Lavna app (iOS/Android), create an account,
then select "Add Device." Enable Bluetooth on your phone and stand
within 1 metre of the lock. Press the pairing button on the lock (usually hold
* for 3 seconds until a pairing beep is heard). The app will detect and pair
the lock. For Wi-Fi models, enter your home Wi-Fi credentials to enable remote
access. 📱 Keep phone Bluetooth ON and within range during pairing.

Watch this vedios

A: Yes. We work with housing projects, apartment complexes,
hotels, and commercial builders for bulk supply and installation. For 10+
units, contact our B2B/projects team for dedicated pricing, a site visit
assessment, and a timeline plan. We have managed projects with 100+ unit
installations across India. 🏢 Contact our B2B team for project
enquiries.

A: Contact us immediately — within 24–48 hours of
installation. A follow-up visit will be arranged at no charge for issues
directly related to the installation. Describe the problem clearly (e.g.,
"latch not retracting", "fingerprint not recognizing",
"door not closing after installation") so the right technician is
assigned. We take post-installation quality seriously.

A: Yes. Someone must be present during installation to
provide access to the door, confirm final lock placement, and complete initial
enrollment (fingerprints and PIN). The post-installation walkthrough and setup
is done with you present. If you cannot be there, arrange for a trusted family
member who can make decisions about door modification if needed.

A: Yes! Lavna locks are designed to be uninstalled and
reinstalled. You'll need a new mortise cutout on the new door if one doesn't
exist. Contact us to book a re-installation service. Note that re-installation
visits are paid services (not covered under warranty), typically charged at
₹500–₹800 depending on city and complexity. The lock itself retains all your
settings.

A: Common reasons include: door is not a standard wooden
door (glass, steel, aluminum frame), door thickness is outside compatible
range, door is not a hinged door (sliding, folding), or the door frame type
makes secure fitting impossible. In such cases, the installer should provide a
written explanation. Contact us — our team will discuss if a different model or
configuration can work for your door.

A: Absolutely. We provide a detailed installation video for
each model on our YouTube channel. If your carpenter needs live guidance, our
team can join a video call to assist in real time. This is our standard
"offsite installation" service for locations outside our partner
coverage areas and is offered free of cost.

A: For a standard wooden door with a pre-existing mortise
cutout, installation takes 30–45 minutes. If the door needs a fresh cutout (new
hole), it may take up to 60–90 minutes depending on wood hardness. After the
physical installation, the technician will also do initial setup — enrolling
your fingerprints, setting a PIN, and ensuring the app connects.

A: Onsite installation is available in Mumbai, Pune,
Bangalore, Hyderabad, Chennai, Delhi/NCR (Gurgaon, Noida, Faridabad), Kolkata,
Ahmedabad, Surat, Jaipur, Chandigarh, Lucknow, Ludhiana, and several other
cities. The list is continuously expanding. For cities not listed, we provide
offsite (carpenter + video call) support. Contact us to confirm coverage for
your pincode.

A: Installation is complimentary for new locks in all major
cities where our partner network operates. For cities outside our coverage
area, we offer video-call guided installation at no cost. Additional charges
may apply if the installation requires special door modifications (chiseling,
custom cutouts) beyond the standard setup. These will be communicated upfront.

A: After receiving your lock, call our customer support
number or WhatsApp us to raise an installation request. Provide your name,
address, pincode, product name, and preferred date/time. Installation is
scheduled within 2–3 working days for supported cities. You'll receive a
confirmation call from the installation partner 24 hours before the visit. 📞
Call as soon as the lock is delivered — slots fill up in peak seasons.

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A: Do not try to force it back yourself as the internal ribbon connector may tear. Contact our service team to arrange for the front panel to be inspected or sent for repair. If your lock is under warranty, this is covered at no cost. This is usually caused by installation screws being over-tightened or door vibration over time.

A: Open the battery cover on the back panel. Locate the small reset pinhole and press it with a pin for 8–10 seconds until you hear a long beep. All stored fingerprints, PINs, and cards will be erased. You will need to re-enroll your access credentials after reset. Note: This cannot be undone — all user data will be lost.

A: Absolutely. Physical access methods — fingerprint, PIN, RFID card, and manual key — work fully offline at all times. Wi-Fi/Bluetooth is only needed for remote unlocking via app, OTP access, sharing temporary codes, and syncing access logs. You will never be locked out due to internet issues.

A: Yes. You can create separate user profiles for each family member in the app. Each user can have their own fingerprint, PIN, and RFID card. The admin (primary user) can add, remove, or restrict access for any user, and view access logs to see who opened the lock and when.

A: This is a known issue on some LA28 units where the internal deadbolt spring has tension misalignment. It does not compromise security but is a mechanical fault covered under warranty. Please raise a service request — our technician will adjust or replace the component at no
charge within the warranty period.

A: Auto-lock can be configured via the Lavna app under
Settings → Auto Lock. You can set it to lock automatically after 5, 10, 30, or
60 seconds after the door closes. On the lock itself, press and hold the
Settings button for 3 seconds, then navigate using the arrow keys. Check your
model's quick-start guide for exact steps.

A: No — all Lavna locks come with an emergency power port.
Place a 9V battery against the terminal below the keypad and hold it there; the
lock will power on briefly, allowing you to enter your PIN and open the door.
Always keep a spare 9V battery nearby for emergencies. 🔋 Keep 9V backup
near the door for emergencies.

A: Continuous beeping usually indicates one of three things:

(1) Low battery — replace immediately.

(2) Alarm mode is triggered — enter your
master PIN to deactivate.

(3) The door is left ajar and auto-lock alarm is active — fully close the door. You can also turn off the buzzer sound from the
app under Settings → Sound.

A: LAVNA smart locks support up to 100 fingerprints, 100 PINs, and 100 RFID cards depending on the model. The LA24 and LA28 support all three access methods. We recommend enrolling at least 2 fingerprints per user
(one from each hand) for reliability. Refer to your specific model's manual for
exact limits.

Digital safes come with a mechanical override key or an emergency backup key. Store these physical keys in a separate, secure location, never inside the safe itself.

answer 2

If your LAVNA lock appears offline in the Smart Life app despite the Wi-Fi being active, this is typically a connectivity or configuration issue — not a lock malfunction. Follow these steps:

1. Confirm your home Wi-Fi router is working properly and the internet connection is active — open any website on your phone.
2. Verify the lock is within a reasonable range of the router (ideally within 8–10 metres with no thick concrete walls in between).
3. Check that your router has not changed its password or network name (SSID). If you recently changed the Wi-Fi credentials, you must reconfigure the lock with the new details via the app.
4. Restart your router and wait 2–3 minutes. Most LAVNA Wi-Fi locks will automatically reconnect once the router is back online.
5. If the lock still shows offline, remove it from the app (Device Settings → Remove Device) and add it again as a new device. This re-establishes the cloud pairing.
6. Ensure the LAVNA Smart Life app is updated to the latest version — an outdated app can cause sync failures.

Note: Wi-Fi connectivity is available on LAVNA models LA28 (Wi-Fi variant), LA44, LA48, LA20, and LA24. Models LA14 and LA15 use Bluetooth only — if you need remote Wi-Fi access, consider upgrading to a Wi-Fi-enabled model.

The mechanical key cylinder serves as the emergency backup access method on all LAVNA smart door lock models. If it feels stiff, jammed, or does not turn, here are the steps to resolve it:

1. Use only the original computerised mechanical key supplied with your LAVNA lock — duplicate keys cut at local shops may not fit the precision cylinder correctly.
2. Apply a small amount of graphite powder lubricant (or a dry PTFE spray) into the keyhole. Avoid oil-based lubricants like WD-40 as they attract dust and can clog the cylinder over time.
3. Insert the key and gently wiggle it left-right while applying slight turning pressure — do not force it. This often dislodges minor obstructions inside the cylinder.
4. Check if the mortise latch is extended or misaligned with the door frame strike plate. A door that has swelled (common during monsoon) may cause binding — try pushing the door firmly inward while turning the key.
5. If the key turns but the door does not open, the internal linkage between the cylinder and the deadbolt may be disconnected. This requires a technician visit — call LAVNA support.

Important: Never leave the key in the cylinder overnight or when the lock is in use electronically. The front cylinder cover on models like the LA28 and LA44 can be capped when not in use to prevent tampering.

LAVNA locks support up to 100 fingerprint registrations with a 0.4-second unlock speed. Frequent rejection is usually due to finger position, moisture, or a stored fingerprint that needs re-registration.

1. Ensure the fingerprint sensor is clean and dry. Wipe the sensor with a soft dry cloth — moisture, dust, or sunscreen residue on the sensor surface causes read failures.
2. Place your finger flat and centred on the sensor, applying light steady pressure — do not swipe or place at an angle.
3. Delete the existing fingerprint for that user via the LAVNA Smart Life app (Manage Users → Delete Fingerprint ) and re-register it. During registration, scan your finger from multiple angles (6–8 scans) for better accuracy.
4. Register fingerprints of multiple fingers (e.g. both index fingers) as a backup, especially for elderly family members whose fingerprints may be faint.
5. If the sensor shows a red light constantly or produces no response at all, the sensor unit may require a service visit. Contact LAVNA at +91 9667771077.

Tip: During summers or dry months, dry fingertips can reduce read accuracy. Slightly breathe on your fingertip before scanning to add a trace of moisture — this significantly improves recognition.

Under normal usage, LAVNA smart door lock batteries last 6–12 months. Unusually fast drain within 1–2 days almost always points to a specific issue that can be fixed.

1. Check if the lock is in an area with a very weak Wi-Fi signal — the lock constantly tries to reconnect when signal is poor, draining the battery rapidly. Move your router closer or add a Wi-Fi extender near the door.
2. Avoid cheap or duplicate batteries. Always use branded alkaline AA cells — counterfeit batteries may show full charge initially but drain within hours.
3. Reduce the number of push notification checks or real-time unlock alerts in the app if your usage volume is very high.
4. Check whether the motorised bolt is jamming — if the door frame has shifted and the latch does not seat properly, the motor runs longer each time, consuming more power per unlock.
5. Contact LAVNA support if drain continues with fresh branded batteries — a faulty motor or PCB can cause abnormal power draw and may be covered under warranty.

Note: LAVNA offers a 1-year warranty on all wooden door lock models. Rapid battery drain caused by a hardware defect qualifies for a service inspection under warranty.

LAVNA wooden door locks run on standard AA batteries (non-rechargeable). They do not have a built-in charging system. If you are seeing a "low battery" warning frequently, the issue is likely battery quality or improper installation.

1. LAVNA locks use regular AA batteries — they cannot be recharged via the external port. The external port is for emergency power input only (like a power bank), not for charging batteries inside the lock.
2. Remove the battery cover and ensure all batteries are inserted with the correct polarity (+ and − markings on the battery compartment).
3. Use high-quality alkaline AA batteries (Duracell, Energizer, or equivalent) — avoid low-cost or carbon-zinc batteries, which drain much faster.
4. Check that no battery terminal is corroded or bent. Clean the contacts with a dry cloth if needed.
5. If the lock still does not power on after a fresh battery set, contact LAVNA support for a hardware inspection.

Tip: The LAVNA Smart Life app shows live battery percentage. Enable low battery push notifications so you are alerted well before the lock runs out.

A non-responsive or blank lock screen is usually caused by a completely drained battery, a screen wake timeout, or a temporary firmware glitch.

1. Touch or lightly tap the screen panel — LAVNA locks enter a sleep mode after a few seconds of inactivity to save battery.If the screen does not wake, check the battery level via the LAVNA Smart Life app. A low battery is the most common cause of an unresponsive display.
2. Use the external power port (present on all LAVNA models) to connect a USB power bank or cable and temporarily power the lock. The screen should wake immediately.
3. If the display wakes only with external power, replace the AA batteries promptly.
4. If the screen is powered but still frozen, remove the batteries for 10 seconds and reinsert to perform a soft reset.

Important: Never leave the lock screen area with moisture or condensation during monsoon season — moisture ingress can cause temporary display issues. Wipe the panel dry before use.

If the LAVNA Smart Life app cannot detect your lock via Bluetooth, the issue is typically a range problem, phone permission setting, or the lock being already paired with another device.

1. 
   Stand within 1–2 metres of the lock and open the LAVNA Smart Life app — Bluetooth range is short by design for security.
2. Ensure Bluetooth and Location permissions are enabled for the app on your phone (required on Android for BLE scanning).
3. Toggle your phone's Bluetooth off and back on, then retry connecting.
4. If another phone was previously connected, the lock may remain paired to it. Log in via the LAVNA Smart Life app on the original device and remove the old pairing, or ask a family member to transfer device ownership.
5. Restart the lock by removing and reinserting the batteries, then attempt Bluetooth pairing again.

Tip: Models like the LA14 and LA15 are Bluetooth-only. Models LA28, LA44, and LA48 support both Bluetooth and Wi-Fi — Wi-Fi pairing is needed for remote access.

A Wi-Fi setup error on your LAVNA lock is usually caused by an incorrect password entry, unsupported network band, or a weak signal near the door. Follow these steps to resolve it:

1. Open the LAVNA Smart Life app and navigate to Device Settings → Wi-Fi Configuration.

2. Re-enter your Wi-Fi password carefully — the lock supports only 2.4 GHz networks, not 5 GHz bands.

3. Make sure your phone is connected to the same 2.4 GHz network during setup.

4.Keep your router within 5–10 metres of the lock during the pairing process for a stable signal.

5. If the error persists, reset the lock's network settings by holding the reset button (usually inside the battery compartment) for 5 seconds, then retry setup.

Note: If your router uses the same SSID for 2.4 GHz and 5 GHz (band steering), temporarily disable the 5 GHz band during setup, then re-enable it after pairing is complete. Still facing the issue? Call LAVNA customer support at +91 9667771077