A. Each LAVNA Padlock is designed for specific security needs:

• LP40: Ideal for luggage, travel suitcases, backpacks, lockers, and personal belongings.
• LP41: Perfect for suitcases, school and office lockers, cabin luggage, gym lockers, and home storage.
• LP45: Best suited for main doors, gates, shutters, warehouses, industrial storage, heavy-duty applications, and other high-security areas.

A. Yes, LAVNA Padlocks are designed to withstand outdoor and everyday use:

• LP40: IP67 Waterproof Rating
• LP45: IP67 Waterproof Rating
• LP41: IP65 Waterproof Rating
  

These ratings help protect the locks from water, dust, and harsh weather conditions.

A. Fingerprint storage capacity varies by model:

• LP40: Up to 10 fingerprints
• LP41: Up to 20 fingerprints
• LP45: Up to 20 fingerprints

This allows secure access for multiple authorized users.

A. LAVNA Padlocks offer convenient keyless access options depending on the model:

• LP40 & LP41: Fingerprint Unlock and Mobile App Access
• LP45: Fingerprint Unlock, Mobile App Access, and Emergency Key Access

1.Use only branded CR2032 cells (Duracell / Energizer) — cheap batteries die in 1-2 days.

2.Check the +/- polarity in the battery compartment — both cells must be inserted correctly.

3.Turn off Bluetooth on your phone when not using the lock — constant reconnection drains the battery fast.

4.LP40 and LP41 do NOT have rechargeable batteries — always replace CR2032 cells, do not try to charge them.

Tip: With normal usage, CR2032 cells last 3-6 months. If they drain in under 2 weeks, call LAVNA support: +91 9667771077

1. LP40 / LP41: Download LAVNA Smart Life app. LP45: Download LAVNA Smart Locks app.
2. Keep the lock within 1-2 metres of your phone (Bluetooth range).
3. In the app, go to Device Settings and tap Add Fingerprint.
4. Press your finger on the sensor 6-8 times at slightly different angles until you hear a confirmation beep.
5. Test the fingerprint 2-3 times after registration to confirm it works.

Tip: If fingerprint keeps getting rejected, delete it and re-register. Scanning from multiple angles is key for accuracy.

1. Press the shackle fully down into the lock body until you hear a click — a half-pressed shackle will not lock.
2. Check the app to confirm the lock is in Locked state.
3. Clean the shackle holes with a soft brush — dust or debris can block the locking mechanism.
4. Apply a small amount of dry graphite lubricant on the shackle tips (avoid oil-based lubricants).

Tip: For gates and shutters, use the LP45 — it has a 10mm thick shackle and IP67 waterproofing. LP40 and LP41 are designed for luggage and lockers.

1. Remove batteries, wait 10 seconds, then reinsert — this resets the microchip.
2. Double-check polarity — both CR2032 cells must sit flat and flush in the compartment.
3. Press the power button or fingerprint sensor once — you should hear a startup beep.
4. If fingerprints are not recognised, re-register them via the app (battery change can sometimes clear stored data).
5. No response at all? Hold the pinhole reset button (inside battery compartment) for 5-8 seconds.

Tip: After a factory reset, all fingerprints and app pairing are erased — you will need to set everything up again from scratch.

Tip: After a factory reset, all fingerprints and app pairing are erased — you will need to set everything up again from scratch.

1. Use a standard 5V USB-A
cable — a damaged cable is the most common reason. Try a different cable first.

2. Connect to a different
charger or power bank to rule out the power source.

3. When charging starts, the
LED glows red. When fully charged, it turns green.

4. If the battery is
completely dead, it may take 5-10 minutes before the LED lights up — just wait.

5. No response after 15
minutes? Call LAVNA support — LP45 has a 1-year warranty on battery and
charging.

Tip: Charge the LP45 before it drops below 20% — frequent deep discharge shortens the battery lifespan over time.

1. Check the packaging — genuine LAVNA padlocks are labelled LAVNA with model names LP40, LP41, or LP45, not LPN.

2. Verify the seller name on your Amazon order — LAVNA sells only through authorised sellers.

3. Do not use or charge the product until verified. Call LAVNA Sales: +91 9971427608 with your Order ID.

4. If the item is wrong or fake, raise a return on Amazon under Wrong item sent for a full refund.

Tip: Always buy from lavnalocks.com or the Official LAVNA Store on Amazon to ensure authenticity and warranty coverage.

A: For cities where we have onsite service, a technician visit is scheduled within 2–3 working days of the case being opened. Remote/offsite cases (outside major cities) typically involve courier dispatch, which takes 5–7 days. Total resolution time is generally 3–7 business days. You will receive updates at each stage via phone.

A: Warranty is calculated from the date of original purchase (invoice date), not installation date. If you purchased the lock significantly before installation, please contact us to discuss warranty activation. For gifts purchased well in advance, we recommend sharing this with our team so we can make a note for your case.

A: LAVNA smart locks come with a 1-year manufacturer's warranty from the date of purchase. This covers manufacturing defects, electronic component failures, and mechanical faults under normal use. The warranty does not cover physical damage caused by misuse, tampering, or external damage.

A: You need: (1) Original purchase invoice/bill copy with date, (2) Product serial number (found on back panel sticker), and (3) A brief description of the issue. For Amazon purchases, the order ID is sufficient. Please keep your invoice safe — without it, warranty processing may be delayed. 📄 Save your invoice photo in Google Photos for easy access.

A: Yes, if the failure is due to a manufacturing defect or component fault, it is fully covered during the 1-year period (Its Depend on the on-site and off-site) Our technician will diagnose the issue. If it is indeed a defect, repair or replacement will be carried out at no charge. If caused by physical damage or misuse, repair charges may apply.

A: Yes, the fingerprint sensor is covered under the standard warranty if it stops recognizing properly enrolled fingerprints without physical damage. However, the warranty does not cover sensor issues caused by deep scratches, liquid damage, or burns. Clean the sensor regularly with a dry cloth to maintain accuracy.

A: Product registration is done automatically when you purchase from Amazon or an authorized dealer. If you purchase from our website, your account is linked at checkout. You can also register via the LAVNA app by scanning the serial number QR code on the back of the lock. Registration helps speed up future service requests.

A: Yes. Spare parts (front panels, fingerprint sensors, RFID modules, springs, latch assemblies) are available for purchase after warranty expiry. Contact our support team with your model number to check part availability and pricing. We dispatch parts via courier and can also arrange a paid onsite service visit if needed.

A: Third-party installation does not automatically void the warranty. However, if the issue is directly caused by incorrect installation — such as improper drilling, over-tightening, or wrong door cutout — those damages may not be covered. We always recommend using our certified installation partners or supervising your carpenter with our installation video guide.

A: At LAVNA Locks, orders are typically processed and dispatched within 24–48 hours of confirmation. Once shipped, orders are usually delivered within 3–5 business days across India, depending on your location and courier service availability.

Shipping is completely FREE on all orders across India. There are no hidden delivery charges — what you see at checkout is what you pay.

Once your order is shipped, you will receive a Shipment Confirmation on WhatsApp with your tracking number. The tracking number becomes active within 24 hours of dispatch.

LAVNA Locks follows a no cancellation policy — all sales are final. We strongly advise you to review your order carefully before completing your purchase. If you have concerns before placing an order, please contact us at +91 9971427608.

We do not accept returns or refunds. To protect yourself in case of a transit issue, we recommend making an unboxing video as proof of the condition of the product upon delivery.

If your order arrives damaged, please contact the Sales Team directly(+91 9971427608) to file a claim. Share the 360° video of damaged product before initiating a claim.

Yes, LAVNA Locks ships to all addresses within India. However, free installation is currently available in 25+ cities including Delhi, Mumbai, Bangalore, Hyderabad, Pune, Kolkata, Ahmedabad, Jaipur, and more.

If your order hasn't arrived within the expected 2–5 business day window, first check your tracking number from the shipment confirmation email. For further help, contact our Customer Support at +91 9667771077 or our Sales team at +91 9971427608.

LAVNA Locks accepts multiple payment options including UPI, Credit/Debit Cards, Net Banking, and other major digital payment methods. You can also save ₹100 by paying via UPI, and avail a flat ₹500 off on selected wooden door locks.

Yes! LAVNA Locks is trusted by major brands including Adani and others for hotel and commercial installations. For bulk orders or B2B collaboration enquiries, please reach out at +91 9971427608.

A: First, insert the compatible batteries into the lock. Wake up the lock screen and enter the default password 123456#. If you hear the unlock sound, it means the lock is in pairing mode.

Now, download the LAVNA Smart Life or LAVNA Smart Locks app by scanning the QR code on the product box. Sign up using your email address or phone number, then open the app.

Tap the "+" icon in the top-right corner and select Add Device. Please make sure your phone's Bluetooth and Location are turned on before starting the pairing process.

A: To register an Admin Fingerprint, first open the lock in the app. Tap on the lock, then tap the Family icon at the bottom of the screen.
Next, select Administrator, and then tap Add Fingerprint.

Place the same finger on the lock's fingerprint sensor 6 times until the enrollment is completed.

Once the process is finished, the Admin Fingerprint will be successfully registered.

A: Open the lock in the app, tap the Family icon, then select Administrator and tap Add Fingerprint. Place the same finger on the lock's fingerprint sensor 6 times. Once completed, the fingerprint will be successfully registered.

A: LAVNA Smart Locks typically store between 10 to 50 fingerprints, depending on the specific model you choose.
The exact storage capacity varies by your intended lock type:

Smart Door Locks: Usually store between 50 to 100 fingerprints (e.g., the LAVNA LA24 stores up to 100, while the LA15 stores 30).

Smart Padlocks: Usually store between 10 to 20 fingerprints (e.g., the LP40 holds up to 10, while the LP41 and LP45 hold up to 20).

Because 50 to 100 entries are generally more than enough for family members and employees, you can even register multiple fingers for yourself—useful for when your hands are full.

A: To add an RFID card to a LAVNA Smart Lock, you need to register the blank card directly through the lock’s Admin Menu on the keypad or via the mobile companion app.

Method 1: Using the Lock Keypad (No App Required)
Wake up the lock: Touch the keypad screen to light it up.

Enter Admin Mode: Press * then # (or the settings/gear icon depending on your model) and enter your Admin Password/PIN.

Access User Management: Listen for the voice prompt or look for the menu option to "Add User" or "Add Card" (usually press 1 or 2 based on your user manual).

Scan the RFID Card: When the lock prompts you, place your new RFID card flat against the lock’s sensor area.

Confirmation: The lock will emit a beep or provide a voice prompt indicating the card has been successfully registered.

A: To connect your LAVNA lock to your mobile app, follow these step-by-step instructions. The process typically takes just a few minutes and relies on establishing a Bluetooth or Wi-Fi connection
Step-by-Step Connection Guide:

Download the app: Depending on your specific lock model, download either the LAVNA Smart Life app or the LAVNA Smart Locks app from the Google Play Store or Apple App Store.

(Note: If your lock connects via the Tuya or Smart Life ecosystem, you can use those applications as well).

Turn on permissions: Open the app, grant it the necessary permissions (such as Location and Bluetooth access), and register or log in to your account.

Activate pairing mode on your lock: Wake up your lock's keypad by touching it.

Put your lock into pairing or admin mode (this usually involves pressing a function key like * or 0, followed by your Admin PIN, or pressing a dedicated setting button on the back panel of the lock)

If your LAVNA fingerprint lock isn't recognizing your fingerprint, check that your fingers are completely clean and dry. Then, clean the sensor with a dry cloth and re-register your fingerprint using multiple scanning angles.

A: Yes. If your Lavna lock batteries are completely dead, you will not be locked out. You can unlock it using one of two emergency methods depending on your specific lock model.

Use an External Power Bank: Most modern LAVNA locks have a USB (Type-C or Micro-USB) emergency charging port on the front panel. Plug in a standard portable power bank to temporarily power the lock, then use your registered fingerprint, PIN, or RFID card to open the door.

Use the Mechanical Backup Key: All quality Lavna locks come with physical override keys. You can insert and turn the physical key manually just like a traditional lock, bypassing the dead battery completely.

A: For most LAVNA smart door locks, you should use non-rechargeable AA alkaline batteries (such as Duracell). LAVNA specifically recommends using Duracell (often referred to as Duracell "Chota Power") for the best battery backup and longevity.

A: Enter the administrator settings, open the user management section, select the fingerprint or PIN you want to remove, and confirm the deletion.

A: Yes, many users can install the lock by following the installation guide and video. However, for the best fit, proper alignment, and smooth performance, we recommend getting it installed by a professional technician.

A: Visit our YouTube channel and search using your LAVNA Lock model number. You'll find a step-by-step installation and setup video for your specific model.

A: Basic tools like a screwdriver, drill machine, measuring tape, and pencil are generally required. The exact tools may vary depending on your lock model and door type.

A: LAVNA Smart Locks are compatible with most wooden doors. Some models also support metal doors. Always check your lock model's compatibility and door thickness before installation.

A. Installation usually takes around 30 to 90 minutes, depending on the door condition, lock model, and installation experience.

A: After installation, complete the initial setup by registering an admin user, adding access methods such as fingerprints or PINs (if supported), and testing the lock several times to ensure it works properly.

A: Check that all screws are tightened correctly, the lock body is properly aligned, and the batteries are installed correctly. If the issue continues, watch the setup video for your model or contact LAVNA Customer Support.

A: Yes. Insert the recommended batteries after the lock is installed and before starting the setup process. Always use fresh, high-quality batteries for the best performance.

A: Yes, in many cases the lock can be removed and reinstalled on another compatible door. Ensure the new door meets the required dimensions and compatibility for your lock model.

A: If you need assistance, watch the installation video for your lock model on our YouTube channel. If you still need help, please contact LAVNA Customer Support for guidance.

A. After successfully scanning your fingerprint, please rotate the locker knob to unlock the safe. The locker will not open automatically until the knob is turned.

A. Insert the emergency key completely into the keyhole and turn it fully. At the same time, rotate the locker knob to open the safe.

A. Make sure Bluetooth is enabled on your smartphone and that you are within 5 meters of the locker. Also, ensure the locker is paired with the correct mobile app and that all required Bluetooth permissions are enabled.

A. Wi-Fi unlocking requires a LAVNA Gateway to be connected and configured with your locker. Without the gateway, remote unlocking through Wi-Fi will not work.

A. We highly recommend using AAA alkaline batteries, Duracell Longlasting. Please do not use rechargeable batteries, as they may affect the locker's performance.

A. First, wake up the locker screen by touching the keypad. Enter your password carefully, then press the # (Hash) key to confirm. Once the password is verified, rotate the locker knob/handle to open the safe.

A. The Digital Safe locker can store up to 50 fingerprints in all Sizes of locker.

A. The locker is designed for securely storing jewellery, cash, documents, and other valuable items at home or in the office.

A. LAVNA Digital Safe Lockers offer multiple access options, including Fingerprint, Mobile App, PIN, OTP, Mechanical Key.

LAVNA Digital Safe Lockers are available in the following sizes to meet different storage requirements:

39L – Dimensions: H: 36 × D: 33 × W: 33 cm

49L – Dimensions: H: 45 × D: 35 × W: 35 cm

58L – Dimensions: H: 50 × D: 35 × W: 33 cm

These size options are ideal for securely storing jewellery, cash, important documents, passports, watches, and other valuable belongings at home or in the office.

A. Under normal usage conditions, the batteries typically last for 2–3 months before replacement is required.

A. Both LH400 and LH500 use 4 AA alkaline batteries. Duracell alkaline batteries are recommended for optimal performance.

A. LH400 is compatible with doors that are 30–65 mm thick, while LH500 requires a door thickness of 35–55 mm.

A. LH400 supports Manual Key, RFID Card, and Mobile App access. LH500 supports Manual Key, RFID Card, Hotel Management Software, and Mobile App access.

A. Use the hotel lock management software to create and assign a new RFID card to the desired room.

A. To reset your hotel door lock, please contact the LAVNA customer care team for guidance.

A. For hotel door lock setup and configuration, please contact the LAVNA customer care team for assistance.

A. Please replace the batteries with a fresh set of AA alkaline batteries, as low battery power may cause the lock to malfunction.

A. The key cylinder may be damaged and may need to be replaced. Please contact customer support for assistance.

A. The batteries may be low or depleted. Replace the batteries with new AA alkaline batteries and try again.

If your LAVNA lock appears offline in the Smart Life app despite the Wi-Fi being active, this is typically a connectivity or configuration issue — not a lock malfunction. Follow these steps:

1. Confirm your home Wi-Fi router is working properly and the internet connection is active — open any website on your phone.
2. Verify the lock is within a reasonable range of the router (ideally within 8–10 metres with no thick concrete walls in between).
3. Check that your router has not changed its password or network name (SSID). If you recently changed the Wi-Fi credentials, you must reconfigure the lock with the new details via the app.
4. Restart your router and wait 2–3 minutes. Most LAVNA Wi-Fi locks will automatically reconnect once the router is back online.
5. If the lock still shows offline, remove it from the app (Device Settings → Remove Device) and add it again as a new device. This re-establishes the cloud pairing.
6. Ensure the LAVNA Smart Life app is updated to the latest version — an outdated app can cause sync failures.

Note: Wi-Fi connectivity is available on LAVNA models LA28 (Wi-Fi variant), LA44, LA48, LA20, and LA24. Models LA14 and LA15 use Bluetooth only — if you need remote Wi-Fi access, consider upgrading to a Wi-Fi-enabled model.

The mechanical key cylinder serves as the emergency backup access method on all LAVNA smart door lock models. If it feels stiff, jammed, or does not turn, here are the steps to resolve it:

1. Use only the original computerised mechanical key supplied with your LAVNA lock — duplicate keys cut at local shops may not fit the precision cylinder correctly.
2. Apply a small amount of graphite powder lubricant (or a dry PTFE spray) into the keyhole. Avoid oil-based lubricants like WD-40 as they attract dust and can clog the cylinder over time.
3. Insert the key and gently wiggle it left-right while applying slight turning pressure — do not force it. This often dislodges minor obstructions inside the cylinder.
4. Check if the mortise latch is extended or misaligned with the door frame strike plate. A door that has swelled (common during monsoon) may cause binding — try pushing the door firmly inward while turning the key.
5. If the key turns but the door does not open, the internal linkage between the cylinder and the deadbolt may be disconnected. This requires a technician visit — call LAVNA support.

Important: Never leave the key in the cylinder overnight or when the lock is in use electronically. The front cylinder cover on models like the LA28 and LA44 can be capped when not in use to prevent tampering.

LAVNA locks support up to 100 fingerprint registrations with a 0.4-second unlock speed. Frequent rejection is usually due to finger position, moisture, or a stored fingerprint that needs re-registration.

1. Ensure the fingerprint sensor is clean and dry. Wipe the sensor with a soft dry cloth — moisture, dust, or sunscreen residue on the sensor surface causes read failures.
2. Place your finger flat and centred on the sensor, applying light steady pressure — do not swipe or place at an angle.
3. Delete the existing fingerprint for that user via the LAVNA Smart Life app (Manage Users → Delete Fingerprint ) and re-register it. During registration, scan your finger from multiple angles (6–8 scans) for better accuracy.
4. Register fingerprints of multiple fingers (e.g. both index fingers) as a backup, especially for elderly family members whose fingerprints may be faint.
5. If the sensor shows a red light constantly or produces no response at all, the sensor unit may require a service visit. Contact LAVNA at +91 9667771077.

Tip: During summers or dry months, dry fingertips can reduce read accuracy. Slightly breathe on your fingertip before scanning to add a trace of moisture — this significantly improves recognition.

Under normal usage, LAVNA smart door lock batteries last 6–12 months. Unusually fast drain within 1–2 days almost always points to a specific issue that can be fixed.

1. Check if the lock is in an area with a very weak Wi-Fi signal — the lock constantly tries to reconnect when signal is poor, draining the battery rapidly. Move your router closer or add a Wi-Fi extender near the door.
2. Avoid cheap or duplicate batteries. Always use branded alkaline AA cells — counterfeit batteries may show full charge initially but drain within hours.
3. Reduce the number of push notification checks or real-time unlock alerts in the app if your usage volume is very high.
4. Check whether the motorised bolt is jamming — if the door frame has shifted and the latch does not seat properly, the motor runs longer each time, consuming more power per unlock.
5. Contact LAVNA support if drain continues with fresh branded batteries — a faulty motor or PCB can cause abnormal power draw and may be covered under warranty.

Note: LAVNA offers a 1-year warranty on all wooden door lock models. Rapid battery drain caused by a hardware defect qualifies for a service inspection under warranty.

LAVNA wooden door locks run on standard AA batteries (non-rechargeable). They do not have a built-in charging system. If you are seeing a "low battery" warning frequently, the issue is likely battery quality or improper installation.

1. LAVNA locks use regular AA batteries — they cannot be recharged via the external port. The external port is for emergency power input only (like a power bank), not for charging batteries inside the lock.
2. Remove the battery cover and ensure all batteries are inserted with the correct polarity (+ and − markings on the battery compartment).
3. Use high-quality alkaline AA batteries (Duracell, Energizer, or equivalent) — avoid low-cost or carbon-zinc batteries, which drain much faster.
4. Check that no battery terminal is corroded or bent. Clean the contacts with a dry cloth if needed.
5. If the lock still does not power on after a fresh battery set, contact LAVNA support for a hardware inspection.

Tip: The LAVNA Smart Life app shows live battery percentage. Enable low battery push notifications so you are alerted well before the lock runs out.

A non-responsive or blank lock screen is usually caused by a completely drained battery, a screen wake timeout, or a temporary firmware glitch.

1. Touch or lightly tap the screen panel — LAVNA locks enter a sleep mode after a few seconds of inactivity to save battery.If the screen does not wake, check the battery level via the LAVNA Smart Life app. A low battery is the most common cause of an unresponsive display.
2. Use the external power port (present on all LAVNA models) to connect a USB power bank or cable and temporarily power the lock. The screen should wake immediately.
3. If the display wakes only with external power, replace the AA batteries promptly.
4. If the screen is powered but still frozen, remove the batteries for 10 seconds and reinsert to perform a soft reset.

Important: Never leave the lock screen area with moisture or condensation during monsoon season — moisture ingress can cause temporary display issues. Wipe the panel dry before use.

If the LAVNA Smart Life app cannot detect your lock via Bluetooth, the issue is typically a range problem, phone permission setting, or the lock being already paired with another device.

1. 
   Stand within 1–2 metres of the lock and open the LAVNA Smart Life app — Bluetooth range is short by design for security.
2. Ensure Bluetooth and Location permissions are enabled for the app on your phone (required on Android for BLE scanning).
3. Toggle your phone's Bluetooth off and back on, then retry connecting.
4. If another phone was previously connected, the lock may remain paired to it. Log in via the LAVNA Smart Life app on the original device and remove the old pairing, or ask a family member to transfer device ownership.
5. Restart the lock by removing and reinserting the batteries, then attempt Bluetooth pairing again.

Tip: Models like the LA14 and LA15 are Bluetooth-only. Models LA28, LA44, and LA48 support both Bluetooth and Wi-Fi — Wi-Fi pairing is needed for remote access.

A Wi-Fi setup error on your LAVNA lock is usually caused by an incorrect password entry, unsupported network band, or a weak signal near the door. Follow these steps to resolve it:

1. Open the LAVNA Smart Life app and navigate to Device Settings → Wi-Fi Configuration.

2. Re-enter your Wi-Fi password carefully — the lock supports only 2.4 GHz networks, not 5 GHz bands.

3. Make sure your phone is connected to the same 2.4 GHz network during setup.

4.Keep your router within 5–10 metres of the lock during the pairing process for a stable signal.

5. If the error persists, reset the lock's network settings by holding the reset button (usually inside the battery compartment) for 5 seconds, then retry setup.

Note: If your router uses the same SSID for 2.4 GHz and 5 GHz (band steering), temporarily disable the 5 GHz band during setup, then re-enable it after pairing is complete. Still facing the issue? Call LAVNA customer support at +91 9667771077